Zipline FAQ

I have never been on a zipline trip, how does this work?

On the day of your trip, please arrive at the designated outpost 30 minutes prior to your trip time. Check in at the store to complete your waivers and get geared up for your trip. Lock everything in your car and your lead guide will collect your car keys so that we can keep them safe in the store during your trip.

At the outpost our qualified staff will outfit you in state-of-the art gear for your trip. Next, we’ll take you for a scenic and entertaining ride up the mountain on our UTVs. There we will lead you through a “ground school” where we will teach you the basic techniques and safety instructions needed to enjoy your zip trip. Then we’ll head over to our first zipline where your zip guides will clip you in and guide you along from tree-to-tree, assisting you every step of the way. Your trip will conclude at the base of the mountain approximately two and a half hours later, where you can look at your photos and buy souvenirs to commemorate your adventure.

*All trips leave on time. If you are late for your trip French Broad Adventures will do its’ best to accommodate you on another trip. Otherwise, we will have to reschedule your trip for another day. Additional fees will apply.

Is there an age or weight limit?

You must be between 70 and 250 pounds – no exceptions. All participants will be discretely weighed prior to the trip. While there is no mandatory minimum age, all participants must meet the minimum weight requirement. Additionally, children under the age of 14 must be actively accompanied by an adult.

Is ziplining safe?

Safety is our first priority at French Broad Adventures. Our course has been certified to meet or exceed ACCT Design, Performance and Inspection Standards for zipline tours. It has been built by leading industry professionals utilizing the latest in state-of-the-art safety systems. All aspects of the course design include redundant safety features and are inspected regularly. Our operational procedures are reviewed to meet or exceed the ACCT Operation Standards. You will be in a full-body harness and clipped to the system at all times. Your guides all have extensive training and will be there every step of the way to be certain that your trip runs smoothly, so relax and have fun!

For everyone’s safety, we do not allow anyone under the influence of drugs or alcohol to go on any of our trips. No refunds will be made.

Reservations

Because this is a guided trip, we strongly encourage making a reservation so we can have the appropriate staffing for the day. If you are planning to come between early June and mid-August we recommend making your reservation early because our peak season trips fill up quickly.

Call us and let our friendly reservations staff assist you in scheduling your zipline trip between 8am and 7pm. You may also book your trip online 24 hours a day. Full payment is required to confirm your reservation and this can be done with any major credit card or check (time permitting).

Cancellation policy

Reservations are refundable with a call to our office with a minimum three day (72 hours) notice.  A non-refundable 6% credit card processing fee will be applied.  Any cancellations under three days to trip time will result in forfeit of trip cost. Trips booked under three days in advance are not eligible for refunds. French Broad Adventures trips go rain or shine, 7 days a week, March through November. If you need to reschedule your trip within three days to trip time, a $50 rescheduling fee will apply.

Waivers

French Broad Adventures requires all guests to sign a waiver. Please download the waiver and fill out and bring with you at the time of your trip. (You will need the free Adobe Acrobat Reader to download the waivers from our website). You can also complete the waiver form at the outpost on the day of your trip, but please allow extra time for this.

Download waiver

FBA makes every reasonable effort to ensure a fun zipline trip and minimize risk wherever possible. However, there are certain conditions in outdoor adventures that are beyond our control. All guests are required to sign a waiver and participate at their own risk. And remember, follow all of your guide’s instructions, because safety starts with you!

What if I’m afraid of heights?

If you are intensely afraid of heights a zipline trip may not be for you. However, if you are just “a little hesitant” in high places you may be pleasantly surprised at how much fun you’ll have. Many people say that they feel so secure on the course that they are able to overcome their fears. You will be in a full-body harness attached to a safety system at all times. Zipping is more about moving laterally from tree-to-tree, with only a very gradual decline in height, and lots of beautiful scenery to make you smile.

What should I wear?

Wear clothing that is appropriate for the weather, we suggest bringing multiple layers on colder days. As a general rule thinner and less bulky clothing is preferred as loose or thick clothing can interfere with safety equipment. Close-toed shoes ARE REQUIRED.

Normal street clothes are fine, however modest clothing is encouraged. Every participant will be wearing a full-body harness that wraps around the legs and goes over the shoulders. Although a tee shirt or tank top is fine, a shirt with a collar may be more comfortable as it offers some protection from the possibility of the shoulder straps rubbing on your neck. Longer shorts or light pants are recommended as well to help with the comfort of the leg straps. We strongly suggest guests refrain from wearing short shorts.

What should I bring with me?

Please bring any medication that you may need immediate access to while on the trip such as an asthma inhaler, epipen or diabetic glucose. Otherwise we ask that you do not bring anything with you, as items dropped from the course cannot be retrieved. We will provide a secure place for you to store your keys while on the trip. Additionally, we will offer a water break during your trip. If you wear glasses we suggest a strap for them (these can be bought in the store if you don’t have one). Also, if you would like to bring a small camera please make sure you have a strap for it so that you have use of both hands at all times.

Are trips canceled when it rains?

No, we go rain or shine so please dress for the weather. We will however cancel trips in severe weather such as lightning or high winds.

Is there a photographer for pictures?

Yes, so smile pretty while in the trees (as if you could help it).  One of our photographers will be on the course to take your picture from Memorial Day Weekend to Labor Day Weekend. When you get back to the outpost after your trip, you can view your photos on the computers in the store. Photos that you purchase will be sent to you immediately via email and/or text, and can also be viewed and purchased online after you get home if you don’t have time to look after your trip.

Is tipping my guide or other staff appropriate?

Our guides are providing a professional service to you, your family, or your group. All of your guides depend on tips as part of their salary. A good rule of thumb is to tip your guide as you would a server in a restaurant, 15-20% of the trip, but of course any tipping is at your own discretion. Gratuity is deeply appreciated.

Can I get a discount?

We offer a 10% discount to groups of 10 or more people. We also offer discounts to active military personnel and AAA members. Additionally, we offer discounts when zipline and rafting or canyoneering trips are booked together, as well as packages with other area attractions. Please see our packages page for more information.

Groups

We offer trips to groups of all sizes, and offer a 10% discount for groups of ten or more people. One payment in full for the entire group is required at the time of booking.   Pre-order your group photographs for a discount.  Get more group package information here.  Don’t forget to download your group’s zipline waiver.

Call our reservation line for more information or to request a group information packet: 800-570-7238