Bookmark this page! All the information you need for your trip is here.
Additional ways to contact us:
Phone: 800-570-7238
Email: info@FrenchBroadAdventures.com
Directions
All guests must arrive at least 30 minutes before their departure time.
Our e-mountain bike trips depart from 12 Good Adventures Lane, Marshall, NC 28753
When you arrive, park at the bottom parking lot. You will see a large tower with a deck and climbing wall on the side. Park your vehicle and walk up the trail stairs to the check-in office, and our guides will get you oriented.
Directions to Marshall Outpost:
If you are using a GPS, be sure your software is updated. If using Waze, Google Maps, Apple Maps, or a web-based map, use 12 Good Adventures Lane, Marshall NC 28753
Go to our Marshall Outpost Page for more information.
***Please note we do not recommend using ride-sharing services (Uber, Lyft, etc) to get to our main outpost in Marshall for your rafting or ziplining trips. Though it is close to Asheville (about 30 minutes away), it is a quiet, rural area, and return rides can be challenging to find. Please plan on driving or having a dedicated ride to your adventure. If you have questions, please call us.
Cancellation Policy
Reservations are refundable with a call to our office with a minimum 3-day (72 hours) notice and are subject to a 6% non-refundable credit card processing fee. Any cancellations under 3 days of your trip time will result in a forfeit of trip cost. Trips booked under 3 days in advance are not eligible for refunds. French Broad Adventures trips continue rain or shine, 7 days a week, March through October. If you need to reschedule your trip within 3 days of the trip time, a $50 rescheduling fee will apply.
Participant requirements
Physical Fitness
- No experience is necessary for riding an E-MTB but guests should be able to confidently ride a standard bike.
- Be able to comfortably walk and ride unassisted on uneven terrains such as trails, gravel, and dirt roads.
- Be able to comfortably control a bike at speed during the tour.
- Be able to stand and dismount the bike.
Health and Medical Conditions
- Be in good health and be prepared to physically participate in the tour. You cannot participate if you have an existing medical condition that could require urgent care (such as major heart problems or seizure disorders) or if you have a condition that could jeopardize your or another participant’s safety.
- We ask that you do not participate if you are pregnant, and recommend that if you have significant musculoskeletal problems – that you seek the advice of your physician before booking your trip.
- You cannot participate if you are under the influence of alcohol, drugs, or any medication that could impair you in any way.
- If you may require any fast-acting medications such as an EpiPen, diabetic glucose, or an asthma inhaler please bring them on your trip and inform your guides.
What to wear and bring
Please Bring
- Shoes - Guests are required to wear close-toed shoes. No flip flops, sandals, crocs or any other shoe where the foot/toes are exposed.
- Wear comfortable clothes to spend several hours biking.
- Medication - Any medication that you may need immediate access to while on the trip (e.g., asthma inhaler, EpiPen, or diabetic glucose).
- Backpack or waist pack to carry belongings (debit card, credit card, phone, photo ID to show upon arrival).
- Jacket/Rain Gear. A light jacket or an extra layer in case of chillier morning air or Rain gear – just in case!
- Gloves for grip and hand protection.
- Water bottle/snack. Food and water will not be provided on the trip.
Do Not Bring
- We will provide a secure place for you to store your keys while on the trip.
- Alcohol, as we will be accessing USFS property.
Partner Discounts
Visit our Partners and use the following discount codes to receive a 10% discount on their tours:
Sandy Bottom Trail Rides ($5 off per rider) with coupon code SBTR98
Area Information
We're happy we get to live, work, and play in beautiful Madison County, NC.
We have a helpful Area Information page with some of our favorite places to eat and play. Some businesses on this page may still be affected by Hurricane Helene. Please be sure to call ahead to confirm hours of operation.
We also regularly update our Marshall and Hot Springs pages with the latest on re-openings.
