Reservations
Because we offer guided trips, we strongly encourage making a reservation so we can have the appropriate staffing for the day. If you are planning to come in July or August we recommend making your reservation early because our peak season trips fill up quickly.
Reserve your trip online, or call us between 8 am and 5 pm and our friendly reservations staff assist you in scheduling your adventure. Full payment is required to confirm your reservation and this can be done with any major credit card or check (time permitting).
Waivers
French Broad Adventures requires all guests to sign a waiver. When you make your reservation, you will receive an email confirmation that includes a link to our participant waiver. Please click on the link in the confirmation email and complete the waiver online.
Cancellation and Refund Policy
Deposits and payments are refundable (minus 6% processing fee) with a call to our office with a minimum of three days (72 hours) notice. Any cancellations under three days to trip time will result in a forfeit of trip cost. Trips booked under three days in advance are not eligible for refunds.
French Broad Adventures trips go rain or shine, 7 days a week, March to November. If you need to reschedule your trip within three days to trip time, a $50 rescheduling fee will apply. Call us with questions at 800-570-7238.
Weather
We operate rain or shine. We will, however, cancel trips in severe weather. Severe weather is anything that presents added danger to a trip such as lightning, flash flooding or high winds. Visit our weather station page for weather information at our Marshall Outpost.
Tipping
Our guides are providing a memorable experience to you, your family, or your group. All of your guides are highly trained and work hard to provide you with excellent customer service. A good rule of thumb is to tip your guide as you would a server in a restaurant, 15-20% of the trip, but of course, any tipping is at your own discretion. Gratuity is deeply appreciated.
Photos
Laughs, smiles, and great memories! We typically have a trip photographer available from Memorial Day to Labor Day. When you get back to the outpost after your trip, you can view your photos on the computers in the store. Photos that you purchase will be sent to you immediately via email and/or text, and can also be viewed and purchased online after you get home if you don’t have time to look after your trip.
